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Cover Letters For Customer Service Specialists

Sample Customer Service Cover Letter

If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.

What a Customer Service Cover Letter Should Include

A cover letter for a customer service job should have all the usual elements of a good cover letter, including:

  • Contact information: your name, address, phone number, email address, and so on.
  • A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern." 
  • The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
  • A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success. 
  • A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples. 

Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.

You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.

You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).

Hard skills like software programs specific to the job are also valuable.

Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.

Customer Service Cover Letter Sample

The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email


Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Your Signature (hard copy letter)

Your Typed Name

How to Send an Email Cover Letter

If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.

Writing a cover letter can have its fair share of difficulties, but by planning beforehand, you can create a document that efficiently displays your abilities as a food service specialist. Step your application skills up a notch by reviewing our food service specialist cover letter example, as well as our additional do’s and don’ts.

  • Do include all of your skills. Even if you have never worked in the specific field, perhaps you have served food to customers or have worked with kitchen equipment in the past.
  • Don’t start the cover letter with your name. This information is already included in your resume, so don’t hesitate to get straight to the point.
  • Do ensure that you focus on the right skills. Reflect on your talents, and then decide which ones are best fit for this specific food service application.
  • Don’t assume the tone for your letter. If you are applying for a hospital service position, you may need to use a more professional tone depending on the style of their writing. An elementary school cafeteria may use a more informal tone on the school’s website.

Food Service Specialist Advice

Take the next step in your career as a food service specialist. Food service specialist positions are available in restaurants, hotels, schools and more. To win the job, you’ll need a stand out cover letter. Create yours using our easy cover letter examples below. Choose from multiple template options, and edit the cover letter example text to fit your needs. Get started today, and get closer to winning the job you want.

Cover Letter Tips for Food Service Specialist

Finding jobs as a Food Service Specialist can be made much simpler and less stressful by having the right attitude and making smart choices during your search. These tips can help you develop a successful strategy.

1. Stay positive. This may seem like a no-brainer, but becoming discouraged can negatively affect not only your overall health but also your ability to promote yourself to employers. You’re not alone, and you have the resources to find the right job.

2. Network effectively. In light of the recent economic downturn, networking is more important than ever. Simply posting your cover letter online and responding to job postings may never even get you an interview. Get your name in front of hiring managers by talking with people you know, making phone calls, and following up on referrals in person.

3. Know your best options. When times are tough, employers don’t want to take risks on unqualified employees. Narrow your search to jobs that match your experience and skills, and make sure the company knows that you have the right background.

4. Be bold and persistent. Job-hunting is no time for timidity. If boldness does not come naturally to you, remember that employers have mountains of potential candidates to sort through. Anything you can do to stand out improves your chances of getting the job.

5. Polish your interviewing skills. Getting an interview is a significant accomplishment, but don’t let lack of preparation cripple your chances of getting hired. Research interviewing best practices and get your friends to do mock interviews so you can walk into interviews confident and prepared.

Food Service Specialist Job Seeking Tips

Another extremely important aspect of finding jobs as a Food Service Specialist is a good cover letter. No matter what industry you’re in, how much experience you have, or how confident you are about your interviewing skills, there are several cover letter do’s and don’ts you should remember.

1. Do make your cover letter reader-friendly. Describe your qualifications concisely and consider a bulleted style for a clean, uncluttered appearance.

2. Do emphasize your achievements. Make sure the employer knows that you excelled at your job, not just that you showed up. Highlight specific accomplishments and recognition.

3. Do proofread meticulously. Nothing is as damaging but also as preventable as typos on your cover letter. Read your cover letter out loud to yourself, then get a reliable friend to proofread it as well.

4. Don’t lie. While it may be tempting to stretch the truth to make yourself look good, employers will not hire you if they discover that you misled them (or if the find out after you’ve been hired, they’ll fire you).

5. Don’t include irrelevant information. Hobbies and trivial extracurricular activities don’t help your cause, so don’t waste any space on them.

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